EleoPay Powered by Stripe – Setup, Connection, Fees & Payment Types
Below you’ll find everything you need to know about connecting Stripe to EleoPay, accepted payment methods, processing fees, and support options.
What are the accepted payment types?
What are the processing rates?
What if I already have a Stripe Account?
What if I do not have a Stripe Account?
What if I am not the Stripe Account Owner?
When will the features of EleoPay be available?
What is EleoPay?
EleoPay is Eleo’s built-in payment processor, powered by Stripe. It allows organizations to process payments directly within Eleo using Stripe’s infrastructure, while giving Eleo’s Support Team visibility to assist with transactions when needed.
Launch Date: November 5, 2025
EleoPay is now the official payment processor for Eleo.
Accepted Payment Types
Organizations can accept the following through Eleo Web Forms:
- Credit Cards
- ACH (Bank Transfers)
- Apple Pay
- Google Pay
- Amazon Pay
Processing Rates
- Credit Cards: 2.5% + $0.30 per transaction
- ACH: 0.8% per transaction (capped at $5) + 0.3% program fee
Connecting to EleoPay
EleoPay connects to your Stripe account directly within your Eleo Database:
Go to:
Site Settings → Integrations → Gateway Providers
From there, you can either:
- Connect an existing Stripe account
- Begin Stripe onboarding (if you do not have a Stripe account)
If You Already Have a Stripe Account Connected to Eleo
You must authorize EleoPay to connect to your existing Stripe account.
Once authorized:
- Only one Stripe connection can be active at a time.
- All transactions will process through EleoPay.
-
No interruption to active web forms.
Important: Prior to November 5, 2025, your existing Stripe connection continued processing transactions. After launch in Eleo 2.0, EleoPay became the active processor.
If You Do NOT Have a Stripe Account
You can apply for EleoPay (Stripe) directly inside Eleo:
Site Settings → Integrations → Gateway Providers → Begin Stripe Account Onboarding
If You’re Not the Stripe Account Owner
The person who manages your organization’s Stripe login must complete the authorization. Forward integration instructions or have them contact Eleo Support for assistance.
Feature Availability
All EleoPay features are available immediately upon successful connection.
Support
Eleo’s Support Team can assist with:
- Connecting Stripe to EleoPay
- Onboarding questions
- Transaction support
-
Payment troubleshooting
📧 support@eleoonline.com
📞 1-844-676-3536 (Monday–Friday, 9 AM–5 PM EST)
There is no additional cost for support.